28 Day Returns Policy
What is your return policy?
Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
Visual Technologies will accept product returns and provide you with an exchange voucher, refund or repair where:
- The product is fauly or is not of acceptable quality; or
- The product is not fit for its intended purpose; or
- The product does not match the sample or our description; and
- The product is in resaleable condition and in its original packaging, including instruction manuals and all accessories; and
- You can present your invoice or receipt or other adequate proof of purchase
Visual Technologies may elect to return the product to the manufacturer's repair agent to determine the nature of the problem. Visual Technologies reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.
All goods must be returned within 28 days of purchase with proof of purchase required for consideration of a return.
If these requirements are not satisfied Visual Technologies reserves the right not to offer an exchange voucher or refund.
Claims for compensation or reasonable expenses incurred in returning your purchase together with supporting evidence, should be addressed to our Visual Technologies Customer Service team using the 'Contact us' option on the Visual Technologies website (www.visualtechnologies.com.au).
When returning a product, you will be asked for information that is relevant to your return, or to satisfy legislative requirements. If you do not provide this information, then we may be unable to process your return. When returning a product with adequate proof of purchase, you will be asked for your signature as authorisation of the return transaction. If Visual Technologies agrees to the return without adequate proof of purchase, you will be asked to provide photo identification containing your full name, signature and expiration date, so that your name and signature can be verified. This information may be accessed by authorised Visual Technologies team members for fraud investigations and fraud protection activities. Information collected on returns slips will be securely stored for a reasonable period of time and may be used for the purposes of research and analysis and may be disclosed to Government departments upon request as required by law. If you wish to access your personal information, please contact Visual Technologies Customer Service on (03) 8692 6644.
Visual Technologies' rights
Visual Technologies reserves the right to assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair exchange or refund being refused.
Please note: Your original Visual Technologies invoice is the best form of proof of purchase, however you may provide the original invoice number.
Refunds will be issued using your original payment method.
Goods must be returned at customers expense to:
532b Somerville Road, Sunshine West, VIC 3020
Hours of operation: 8:00AM till 4:00PM - Monday to Friday
The goods must be packaged safely and clearly show the following:
- Original invoice number
- Brief description of goods
- Contact details of client